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		<title>Five ways to establish a rapport with the new boss</title>
		<link>http://www.247funworld.com/ways-establish-rapport-boss/</link>
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		<pubDate>Tue, 08 May 2012 07:34:02 +0000</pubDate>
		<dc:creator>Fun</dc:creator>
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		<description><![CDATA[Whether your equation with your old boss was great, or or not so good, it&#8217;s always a challenge adjusting to a new boss.
We gives you some ...]]></description>
			<content:encoded><![CDATA[<p><img src="http://economictimes.indiatimes.com/photo.cms?photoid=13044534" alt=" Five ways to establish a rapport with the new boss" align="left" border="0" hspace="5" vspace="4" title="Five ways to establish a rapport with the new boss" />Whether your equation with your old boss was great, or or not so good, it&#8217;s always a challenge adjusting to a new boss.</p>
<p>We gives you some pointers on how to build a rapport.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<h1><img class="alignright" src="http://economictimes.indiatimes.com/photo.cms?photoid=13044532" alt=" Five ways to establish a rapport with the new boss" align="left" border="0" hspace="5" vspace="4" title="Five ways to establish a rapport with the new boss" />Do your due diligence</h1>
<p>Take time to learn all you can about your new boss.</p>
<p>&#8220;Understanding what is important to the boss is a sure shot way to establish rapport,&#8221; says Makarand Khatavkar, MD &amp; HR head for Deutsche Bank Group in India.</p>
<p>&nbsp;</p>
<h1><img src="http://economictimes.indiatimes.com/photo.cms?photoid=13044529" alt=" Five ways to establish a rapport with the new boss" align="left" border="0" hspace="5" vspace="4" title="Five ways to establish a rapport with the new boss" /></h1>
<h1></h1>
<h1>Get feedback</h1>
<p>&#8220;Ask your new boss what you can do to produce better work and what you need to change. That way, your new boss knows you are willing to go the extra mile,&#8221; says Gurdeep Walia, executive in a market research firm.</p>
<p>&nbsp;</p>
<h1><img class="alignright" src="http://economictimes.indiatimes.com/photo.cms?photoid=13044526" alt=" Five ways to establish a rapport with the new boss" align="left" border="0" hspace="5" vspace="4" title="Five ways to establish a rapport with the new boss" />Make yourself useful</h1>
<p>Figure out ways in which you can be relevant.</p>
<p>&#8220;Identify the opportunities. For instance, if your boss needs extra help on an assignment and you pitch in, that will make a good impression,&#8221; says Khatavkar.</p>
<h1></h1>
<h1><img src="http://economictimes.indiatimes.com/photo.cms?photoid=13044523" alt=" Five ways to establish a rapport with the new boss" align="left" border="0" hspace="5" vspace="4" title="Five ways to establish a rapport with the new boss" />Watch what you say</h1>
<p>Don&#8217;t try to earn brownie points by badmouthing your old boss, and don&#8217;t start discussing the new boss&#8217; shortcomings with co-workers.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<h1><img class="alignright" src="http://economictimes.indiatimes.com/photo.cms?photoid=13044518" alt=" Five ways to establish a rapport with the new boss" align="left" border="0" hspace="5" vspace="4" title="Five ways to establish a rapport with the new boss" />Stay within limits</h1>
<p>Be punctual, focused and deadlineoriented. Work hard and always give it your best shot. At the same time, don&#8217;t promise more than you can deliver.</p>
<p>Otherwise you risk damaging your reputation at work.</p>
<p>&nbsp;
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		<title>Why your co-workers don’t like you</title>
		<link>http://www.247funworld.com/coworkers-dont/</link>
		<comments>http://www.247funworld.com/coworkers-dont/#comments</comments>
		<pubDate>Tue, 24 Apr 2012 09:31:06 +0000</pubDate>
		<dc:creator>Fun</dc:creator>
				<category><![CDATA[Employers]]></category>
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		<guid isPermaLink="false">http://www.247funworld.com/?p=1076</guid>
		<description><![CDATA[Your co-workers are judging you. Beneath a veneer of professional collegiality, they’re taking note of the mess on your desk, how loudly you chew, even ...]]></description>
			<content:encoded><![CDATA[<p id="">Your co-workers are judging you. Beneath a veneer of professional collegiality, they’re taking note of the mess on your desk, how loudly you chew, even your word choices.</p>
<p id="">Obviously, serious misconduct such as discrimination and harassment can lead to a job loss. But small irritants can hurt productivity and build walls between co-workers.</p>
<p id="">“Those little annoyances, like having a really sloppy work area or being a disgusting desk eater, can loom large,” said Charles Purdy, senior editor at jobs site Monster.com.</p>
<p id="">To avoid negative judgments from your co-workers, experts advise avoiding the following behaviors.</p>
<h3>SUCKING UP TO THE BOSS</h3>
<p id="">The boss’s pet who ingratiates himself at the expense of his co-workers incites negative judgments, said Meredith Haberfeld, a New York-based executive and career coach.</p>
<p id="">For example, Haberfeld consulted for a human-resources company where a junior employee pointed out his co-workers’ mistakes after errors had been made.</p>
<p id="">“He created ill will with his colleagues because he didn’t ever go to them to provide any insights while he saw the ship sinking,” Haberfeld said. “Nobody wanted to work with him.”</p>
<p id="">Trying to take work from your colleagues, or take too much credit, are also bad moves.</p>
<p id="">“These people are seen as overly self-interested and therefore untrustworthy and difficult to work with,” Haberfeld said. “At a certain point, to go further in your career you need to not just be liked by your boss, you need support from your peers and people more junior.”</p>
<h3>NEGATIVITY</h3>
<p id="">The occasional bit of gossip can relieve stress. Too much can make you look bad.</p>
<p id="">“Sometimes it’s fun to talk about the boss, but the person who is always complaining is widely disliked as well,” Purdy said. “Toxic negativity makes people feel like you are not a good co-worker. People associate negativity with you.”</p>
<p id="">According to a 2011 Monster.com survey, respondents reported that among their co-workers’ impolite behaviors, gossiping “ticked them off,” along with texting during meetings, being too loud and leaving a mess.</p>
<p id="">Employees also are judged when they interrupt colleagues, or ignore or discount others’ ideas, said Peter Post, author and great-grandson of etiquette expert Emily Post.</p>
<p id="">“Those are the kinds of things that people remember for a long time. You are really attacking the person and belittling them,” Post said. “They see you as a bully, and don’t want to interact with you.”</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<article itemscope="" itemtype="http://nik.io/v1/schema/Article">
<p id="">Complaining about “inappropriate” behavior that is, at worst, slightly off is also a problem. “It feels really condescending,” said Art Papas, founder of TheFit.com, a website where workers complete anonymous surveys about companies’ cultures. “Just because you’re offended that doesn’t mean you have to broadcast it.”</p>
<h3>MESSINESS</h3>
<p id="">Messiness, particularly in communal areas and shared workspaces, can breed negative judgments.</p>
<p id="">“Food that’s left to become some sort of other thing in the refrigerator is really frustrating,” said Post.</p>
<p id="">According to a recent survey from staffing and consulting firm Adecco, a majority of respondents said people are most productive when their workspace is clean, though some view messiness as a sign of being busy, and others see it as an indication of laziness.</p>
<h3>POOR CUBICLE ETIQUETTE</h3>
<p id="">In offices with few doors and lots of cubicles, etiquette with regard to odors and noise is important.</p>
<p id="">Microwaving last night’s fish dinner for lunch in your cubicle today is a no-no. And your co-workers can sense if you didn’t clean up after bicycling to the office.</p>
<p id="">But a loud talker may be the top offender. “If you need to concentrate and somebody is yapping, it can affect your work,” said Margaret Fiester, operations manager for the human-resources knowledge center at the Society for Human Resource Management.</p>
<h3>NOT FITTING IN</h3>
<p id="">It’s important to fit into an office’s culture. That can include how you dress, and what you say.</p>
<p id="">“I was in a meeting the other day and somebody dropped the S-bomb. The third time they did it, it became unprofessional,” Papas said.</p>
<p id="">There’s also a code of conduct for email. “Maybe someone is overly brusque, or is always putting urgent or cc’ing everything,” Purdy said. “Bcc is almost always a dangerous idea. Transparency is important—it prevents you from seeming sneaky. If you are bcc’ing someone to get someone else in trouble, you are being the office jerk.”</p>
<div id="below">Ruth Mantell is a MarketWatch reporter based in Washington.</div>
</article>
<p>&nbsp;</p>
<p>&nbsp;
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		<title>Underemployment can be frustrating</title>
		<link>http://www.247funworld.com/underemployment-frustrating/</link>
		<comments>http://www.247funworld.com/underemployment-frustrating/#comments</comments>
		<pubDate>Sat, 31 Mar 2012 10:48:22 +0000</pubDate>
		<dc:creator>Fun</dc:creator>
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		<guid isPermaLink="false">http://www.247funworld.com/?p=1072</guid>
		<description><![CDATA[Being underemployed can be a frustrating experience, considering someone is not given work or responsibility commensurate with qualification or experience. But there are ways to ...]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft" style="margin-left: 5px; margin-right: 5px; border-style: initial; border-color: initial; border-image: initial; margin-top: 4px; margin-bottom: 4px; border-width: 0px;" src="http://economictimes.indiatimes.com/photo.cms?photoid=12464301" alt=" Underemployment can be frustrating" width="300" height="200" align="left" border="0" hspace="5" vspace="4" title="Underemployment can be frustrating" />Being underemployed can be a frustrating experience, considering someone is not given work or responsibility commensurate with qualification or experience. But there are ways to get around it.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<h1><img class="alignright" style="margin-left: 5px; margin-right: 5px; border-style: initial; border-color: initial; border-image: initial; margin-top: 4px; margin-bottom: 4px; border-width: 0px;" src="http://economictimes.indiatimes.com/photo.cms?photoid=12464294" alt=" Underemployment can be frustrating" width="300" height="300" align="left" border="0" hspace="5" vspace="4" title="Underemployment can be frustrating" />Identify the reasons</h1>
<p>Do some stock-taking on why you are not given work. Is it because the boss likes or trusts someone else? Or, have you done something unacceptable? &#8220;Take responsibility rather than asking for it.</p>
<p>If bosses see that you really want to work, there will be no dearth of assignments,&#8221; says Jindal Steel and Power executive director Manish Kharbanda.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<h1><img class="alignleft" title="Upgrade " src="http://economictimes.indiatimes.com/photo.cms?photoid=12464289" alt=" Underemployment can be frustrating" width="300" height="200" />Upgrade your skills</h1>
<p>This may be the perfect time to enroll for that part-time professional course or go in for a distance-learning one. However, this applies only if you are underqualified.</p>
<p>&#8220;If someone is overqualified and underemployed, they can improve their communication and influencing skills by enrolling in a workshop or training,&#8221; says Angel Broking senior VP (HR) Dhruv Desai.</p>
<p>&nbsp;</p>
<h1><img class="alignright" title="challenges " src="http://economictimes.indiatimes.com/photo.cms?photoid=12464285" alt=" Underemployment can be frustrating" width="300" height="300" />Opt for challenges &amp; multitask</h1>
<p>The best way to get noticed by the bosses is to opt for a transformational project within the company. Contributing to cross-functional projects is another good option, says Ikya Human Capital Solutions MD Ajit Isaac.</p>
<p>&#8220;This could be projects around quality enhancements or product development. It could be a fitting way to prove one&#8217;s worth,&#8221; he says.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<h1><img class="alignleft" title="Think " src="http://economictimes.indiatimes.com/photo.cms?photoid=12464284" alt=" Underemployment can be frustrating" width="300" height="300" />Think before you quit</h1>
<p>A person who is underemployed can be desperate to make a switch. But it is always better to mend relationships in the current job, create a positive image and then look for a change.</p>
<p>Otherwise, there are possibilities of a negative comment by the boss during reference checks. &#8220;Any role or job has its own dimensions,at times not optimally exploited by the professional.</p>
<p>One can try and take a re-look, and this can be more satisfying,&#8221; says says ICICI Prudential Life Insurance HR head Judhajit Das.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<h1><img class="alignright" src="http://economictimes.indiatimes.com/photo.cms?photoid=12464282" alt=" Underemployment can be frustrating" width="300" height="300" title="Underemployment can be frustrating" />Skip online games</h1>
<p>The worst damage to your image could come from playing online games or being on Facebook the whole day.</p>
<p>Spend your spare time getting to know about the company, reading about the industry and competitors. Build a relationship with other colleagues. Or do constructive jobs like working on CSR projects.
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		<title>Five ways to reinvent a stagnant career</title>
		<link>http://www.247funworld.com/ways-reinvent-stagnant-career/</link>
		<comments>http://www.247funworld.com/ways-reinvent-stagnant-career/#comments</comments>
		<pubDate>Tue, 27 Mar 2012 12:44:34 +0000</pubDate>
		<dc:creator>Fun</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[eLearning]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[Mentor]]></category>

		<guid isPermaLink="false">http://www.247funworld.com/?p=1070</guid>
		<description><![CDATA[Your once-thriving career has hit a roadblock. Well, you&#8217;re not alone.
But with the right moves, it can be overcome.
ET suggests how.
&#160;
&#160;
&#160;
&#160;

Look Within
Any reinvention requires reflection.
&#8220;The ...]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft" src="http://economictimes.indiatimes.com/photo.cms?photoid=12378603" alt=" Five ways to reinvent a stagnant career" width="300" height="200" title="Five ways to reinvent a stagnant career" />Your once-thriving career has hit a roadblock. Well, you&#8217;re not alone.</p>
<p>But with the right moves, it can be overcome.</p>
<p>ET suggests how.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p><img class="alignright" src="http://economictimes.indiatimes.com/photo.cms?photoid=12378599" alt=" Five ways to reinvent a stagnant career" width="300" height="200" title="Five ways to reinvent a stagnant career" /></p>
<h1>Look Within</h1>
<p>Any reinvention requires reflection.</p>
<p>&#8220;The fact that your career is stagnant means you&#8217;re not doing all that you can do or could have done,&#8221; says Ronesh Puri, MD of Executive Access.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<h1><img class="alignleft" src="http://economictimes.indiatimes.com/photo.cms?photoid=12378597" alt=" Five ways to reinvent a stagnant career" width="300" height="200" title="Five ways to reinvent a stagnant career" />Create New Flows</h1>
<p>It&#8217;s important to create new inflows and outflows, says Milind Sarwate, group CFO &amp; CHRO, Marico.</p>
<p>Inflows are capabilities that could be leveraged by the organisation.</p>
<p>Outflows are roles that should no longer be played.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<h1><img class="alignright" title="Unlearn" src="http://economictimes.indiatimes.com/photo.cms?photoid=12378596" alt=" Five ways to reinvent a stagnant career" width="300" height="200" />Learn to Unlearn</h1>
<p>&#8220;Many times, the changing environment makes our old strengths irrelevant. However, we keep playing to them. This drains energy, while not creating value for the individual or the organisation,&#8221; says Sarwate.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<h1><img class="alignleft" title="Analyse Competition" src="http://economictimes.indiatimes.com/photo.cms?photoid=12378594" alt=" Five ways to reinvent a stagnant career" width="300" height="200" />Analyse Competition</h1>
<p>It&#8217;s important to know what others are doing right. And judge where you may be going wrong.</p>
<p>&#8220;There was a time when my career was completely stagnant. I studied the performers, played to my strengths, did things differently. It took time but I was back in the game,&#8221; says banking executive S Lahiri.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<h1><img class="alignright" src="http://economictimes.indiatimes.com/photo.cms?photoid=12378593" alt=" Five ways to reinvent a stagnant career" width="300" height="200" title="Five ways to reinvent a stagnant career" />Get a Mentor</h1>
<p>Identify someone experienced and reliable outside the organisation who you can trust.</p>
<p>&#8220;It should be someone who can help you focus, discipline you and show you the way,&#8221; says Puri of Executive Access.
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		<title>Five ways to stand out during probation</title>
		<link>http://www.247funworld.com/ways-stand-probation/</link>
		<comments>http://www.247funworld.com/ways-stand-probation/#comments</comments>
		<pubDate>Thu, 22 Mar 2012 12:46:19 +0000</pubDate>
		<dc:creator>Fun</dc:creator>
				<category><![CDATA[Employers]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Learn]]></category>
		<category><![CDATA[stand out]]></category>

		<guid isPermaLink="false">http://www.247funworld.com/?p=1068</guid>
		<description><![CDATA[
The first few months in a new job &#8211; the probation period &#8211; are the most critical.
One needs to make an impression on the boss ...]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft" title="during probation" src="http://economictimes.indiatimes.com/photo.cms?photoid=12336795" alt=" Five ways to stand out during probation" width="300" height="200" /><br />
The first few months in a new job &#8211; the probation period &#8211; are the most critical.</p>
<p>One needs to make an impression on the boss as well as on teammates and colleagues.</p>
<p>ET shows you how you can pull it off.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p><img class="alignright" title="Honour deadlines" src="http://economictimes.indiatimes.com/photo.cms?photoid=12336786" alt=" Five ways to stand out during probation" width="300" height="200" /></p>
<h1>Honour deadlines</h1>
<p>Deliver projects and assignments on time, even if you have to work extra.</p>
<p>Also, try not to take leave, unless it&#8217;s a necessity.</p>
<p>Try to maintain your enthusiasm throughout.</p>
<p>&nbsp;</p>
<h1><img class="alignleft" title="impression" src="http://economictimes.indiatimes.com/photo.cms?photoid=12336783" alt=" Five ways to stand out during probation" width="300" height="200" />Create an impression</h1>
<p>Strictly follow the office dress code.</p>
<p>&#8220;Also, choose your words carefully since it will, along with your attire, say a lot about you and your background,&#8221; says image consultant Reshmi Jain.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<h1><img class="alignright" title="politics" src="http://economictimes.indiatimes.com/photo.cms?photoid=12336781" alt=" Five ways to stand out during probation" width="300" height="200" />Avoid politics</h1>
<p>Be cordial with everyone, and avoid going out with colleagues who are into office politics.</p>
<p>Keep an ear on the grapevine, but as a rule, do not contribute to it.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<h1><img class="alignleft" title="culture" src="http://economictimes.indiatimes.com/photo.cms?photoid=12336779" alt=" Five ways to stand out during probation" width="300" height="200" />Understand the culture</h1>
<p>&#8220;Continue in-depth research on the company after you join. Also, do not pick out shortcomings or make recommendations. Instead, talk to the boss on areas of engagement,&#8221; says GlobalHunt director Sunil Goel.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<h1><img class="alignright" title="listen" src="http://economictimes.indiatimes.com/photo.cms?photoid=12336775" alt=" Five ways to stand out during probation" width="300" height="200" />Learn to listen</h1>
<p>Make a conscious effort to listen, more than to talk. &#8220;One can address the new associate by name once or twice to establish a more personal and positive professional relationship,&#8221; adds Ma Foi Randstad MD &amp; CEO, E Balaji.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;
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		<title>Five ways to inculcate trust in a team</title>
		<link>http://www.247funworld.com/ways-inculcate-trust-team/</link>
		<comments>http://www.247funworld.com/ways-inculcate-trust-team/#comments</comments>
		<pubDate>Mon, 19 Mar 2012 10:25:29 +0000</pubDate>
		<dc:creator>Fun</dc:creator>
				<category><![CDATA[Employers]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[Learn]]></category>
		<category><![CDATA[team]]></category>
		<category><![CDATA[trust]]></category>

		<guid isPermaLink="false">http://www.247funworld.com/?p=1065</guid>
		<description><![CDATA[Walk The Talk
Trust is imperative for a team&#8217;s growth, irrespective of whether it is new or is in a stage of transformation. Even though humans ...]]></description>
			<content:encoded><![CDATA[<h1><img class="alignleft" title="Walk The Talk" src="http://economictimes.indiatimes.com/photo.cms?photoid=12241983" alt=" Five ways to inculcate trust in a team" width="300" height="320" />Walk The Talk</h1>
<p>Trust is imperative for a team&#8217;s growth, irrespective of whether it is new or is in a stage of transformation. Even though humans immensely value trust as a quality, it is in short supply in today&#8217;s competitive corporate environment.</p>
<p>Trust, as a value, has to be an integral part of an organisation&#8217;s culture, says P Dwarakanath, director &#8211; group human capital, Max India.</p>
<p>There has to be an alignment between a leader&#8217;s thoughts and actions. Also, if the senior management works towards connecting with employees, those lower down will accept it as part of their culture.</p>
<h1></h1>
<h1></h1>
<h1><img class="alignright" title="Transparent" src="http://economictimes.indiatimes.com/photo.cms?photoid=12241979" alt=" Five ways to inculcate trust in a team" width="300" height="220" />Be Transparent</h1>
<p>Trust develops if people in the organisation are transparent in their communication, says management and life-skills trainer Yadhav Mehra.</p>
<p>&#8220;One should hold courageous and candid conversations in a team to improve on the trust factor,&#8221; says Mehra.</p>
<p>For Dwarakanath, engaging employees in decision making is another way to gain their trust.</p>
<p>&nbsp;</p>
<h1><img class="alignleft" title="Encourage Bonding" src="http://economictimes.indiatimes.com/photo.cms?photoid=12241955" alt=" Five ways to inculcate trust in a team" width="300" height="220" />Encourage Bonding</h1>
<p>Informal meeting and gatherings are a good way to do this. Here, people connect with each other as human beings, rather than as colleagues.</p>
<p>&#8220;I have seen people who thought a guy in another department was secretive and arrogant, but during their informal chat, he realised the person was just shy,&#8221; says Mehra.</p>
<p>When you understand people better, you can trust them more, he adds.</p>
<p>&nbsp;</p>
<h1><img class="alignright" src="http://economictimes.indiatimes.com/photo.cms?photoid=12241951" alt=" Five ways to inculcate trust in a team" width="300" height="220" title="Five ways to inculcate trust in a team" />Encourage Feedback</h1>
<p>Team and organisation leaders should bring in 360-degree feedback at every level.</p>
<p>&#8220;People feel their engagement is crucial for an organisation to grow,&#8221; Yadhav says. He adds that the bell-curve needs to be handled well.</p>
<p>&#8220;There should be no surprises while appraising people, otherwise it may lead to mistrust,&#8221; he says.</p>
<p>&nbsp;</p>
<h1><img class="alignleft" title="Freeloaders" src="http://economictimes.indiatimes.com/photo.cms?photoid=12241947" alt=" Five ways to inculcate trust in a team" width="300" height="220" />Throw out Freeloaders</h1>
<p>Almost every team has its freeloaders, who Mehra calls, &#8220;parasites&#8221;. Supporting them will only lead to mistrust.</p>
<p>&#8220;Don&#8217;t let people cloud their minds with such thoughts.</p>
<p>Keep your team busy with work, so there&#8217;s no room for office politics,&#8221; says Mehra.
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		<title>A Look at Personal Mobile Devices in the Office</title>
		<link>http://www.247funworld.com/personal-mobile-devices-office/</link>
		<comments>http://www.247funworld.com/personal-mobile-devices-office/#comments</comments>
		<pubDate>Sat, 10 Mar 2012 07:08:06 +0000</pubDate>
		<dc:creator>Fun</dc:creator>
				<category><![CDATA[Employers]]></category>
		<category><![CDATA[Gadgets]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[Digital Communities]]></category>
		<category><![CDATA[Mobile Devices]]></category>
		<category><![CDATA[Succession Planning]]></category>

		<guid isPermaLink="false">http://www.247funworld.com/?p=1063</guid>
		<description><![CDATA[<a href="http://www.digitalcommunities.com/authors/Wayne-Hanson-GT.html" rel="author">Wayne Hanson</a>

About This Report
This report is based on the activities of the Digital Communities program, a network of public- and private-sector IT professionals ...]]></description>
			<content:encoded><![CDATA[<p><em><a href="http://www.digitalcommunities.com/authors/Wayne-Hanson-GT.html" rel="author"><img class="alignleft" title="Mobile Devices" src="http://media.digitalcommunities.com/images/tablet_user.jpg" alt="tablet user A Look at Personal Mobile Devices in the Office" width="225" height="180" />Wayne Hanson</a></em></p>
<div id="pageContent">
<h3>About This Report</h3>
<p>This report is based on the activities of the Digital Communities program, a network of public- and private-sector IT professionals who are working to improve local governments’ delivery of public service through the use of digital technology. The program — a partnership between Government Technology and e.Republic’s Center for Digital Government — consists of task forces that meet online and in person to exchange information on important issues local government IT professionals face.</p>
<p>More than 1,000 government and industry members participate in Digital Communities task forces focused on digital infrastructure, law enforcement and big city/county leadership. The Digital Communities program also conducts the annual Digital Cities and Digital Counties surveys, which track technology trends and identify and promote best practices in local government.</p>
<p>Digital Communities quarterly reports appear in <em>Government Technology </em>magazine in March, June, September and December.</p>
<p>&nbsp;</p>
<h3>Introduction</h3>
<p>It should come as no surprise to hear that the world has gone mobile. Over the past few years, a cornucopia of wireless devices has poured into the pockets and handbags of eager users — from Apple iPhones and iPads, to hundreds of Android-based devices, e-readers and the Microsoft Windows Phone 7.</p>
<p>As owners become wedded to their wireless devices for everything from communication to navigation, news, games and photography, they expect to use them for work as well. Some 87 percent of private-sector businesses already allow their employees to use personal wireless devices on the job, according to a September 2011 report by Dell KACE, most often connecting to email and calendaring applications.</p>
<p>Integrating wireless devices into city and county operations isn’t a new idea, as public safety, parks and recreation, building and restaurant inspection, and many other essential government functions have long employed mobile technology. The devices, however, have most often been owned and tightly managed by the jurisdiction, and issued only on an as-needed basis for government work.</p>
<p>But the advance of mobility and device convergence has created — according to a 2010 Forbes/Google report — “an unprecedented blurring between working and personal existence.” CNN reported last year that 63 percent of work-related mobile devices are used by employees for personal activities, and many employees also use personal smartphones for work-related tasks. This new landscape is forcing cities and counties to re-examine policies, technology and strategies related to the use of mobile devices in the public sector.</p>
<p>There are benefits to allowing the use of personal mobile devices for city and county work. For example, Gordon Bruce, CIO of the city and county of Honolulu, said that if correctly managed, workers’ personal mobile devices could end up replacing some of the jurisdiction’s desktop computers. “Which means we won’t have to pay for them, which means the taxpayer won’t have to pay for them,” Bruce said. “So I like that idea.”</p>
<p>But managing these devices is a concern, and regardless of whether they are owned by the jurisdiction or by the employee, increased mobility brings increased risk. Malware targeting these devices has grown exponentially, leading one security vendor to call 2011 the “year of mobile malware.” And according to one survey, 77 percent of U.S. cellphone users reported losing at least one such device. The dream of desktop computers bolted to the desk behind a firewall is being eclipsed by the nightmare of staffers talking, texting or Web browsing using a variety of devices on different platforms over unsecured Wi-Fi hot spots.</p>
<p>Most cities and counties interviewed for this special section were still developing and testing various technology and policy approaches to mitigate risk while reaping some of the benefits of mobility, flexibility and anytime/anywhere access. In most cases, nothing terrible has happened, but adoption has just begun.</p>
<hr />
<p><a href="http://www.govtech.com/e-government/Oakland-County-Mich-Taking-Shared-Services-National.html?utm_source=related&amp;utm_medium=direct&amp;utm_campaign=Oakland-County-Mich-Taking-Shared-Services-National">Oakland County,</a> Mich., CIO Phil Bertolini says a transition to mobile devices is inevitable, but he understands why some jurisdictions reject the idea of letting employees use their own devices for work — an approach that’s called “bring your own device” or BYOD. “They’re bogged down with 8 million other things they have to accomplish, and someone walks in with an iPad and says ‘I want to connect to our email.’ Now what am I going to do? The easy answer is to say, ‘We’re not going to do that.’”</p>
<p>Bertolini saw the trend building and got the county moving early with a few users in pilot projects to test the concept and debug problems while the user base was small. Currently personal devices are only allowed into the system for email or Web apps where the county has built-in security.</p>
<p>Similar pilots are under way in the city and county of Honolulu. “We’re using iPads, Androids, MacBooks, Mac minis, and we’re vetting them through the system to make sure they’re secure,” said <a href="http://www.govtech.com/public-safety/Public-Safety-Pursues-4G-Infrastructure.html?page=1">Honolulu </a>CIO Gordon Bruce. “The approach we’re going to take with them is something like: ‘Here are the procedures, here’s how you introduce it to the system, but we’re not going to support it. If it doesn’t work, it’s up to you and your carrier to determine how it’s going to work.’ That way we can get it in quickly, and then we’ll see what resources it will take over time to manage it all.”</p>
<p><img src="http://media.navigatored.com/images/Corpus_Christi_Texas.jpg" alt="Corpus Christi Texas A Look at Personal Mobile Devices in the Office" width="225" height="180" align="left" title="A Look at Personal Mobile Devices in the Office" />BYOD requires a rethinking of how things have been done, said<a href="http://www.govtech.com/pcio/Open-Source-Document-Management-a-Money.html"> Michael Armstrong</a>, CIO of <a href="http://www.govtech.com/budget-finance/Corpus-Christi-Reduces-Cell-Phones-Issued-to-Employees.html">Corpus Christi</a>, Texas. The technology industry’s shift toward virtualized and cloud-based services will make it easier for governments to take advantage of increasingly powerful mobile devices.</p>
<hr />
<p><strong><em>Photo: </em></strong><em>Corpus Christi, Texas</em></p>
<hr />
<p>“I think over the next five years, we’re going to see the way software is delivered change radically. I’ll be surprised in five years if we’re actually hosting anything here,” he said. “I think it will be lighter applications written for multiple devices, and it’s going to be a different ball game. So we have to be ready to turn 180 degrees from what we’ve been doing all our lives, and embrace something that’s probably going to be a little more chaotic.”</p>
<p>Corpus Christi has an established citywide wireless network and doesn’t allow privately owned devices to access the internal portion of the network. Armstrong is concerned first about security, but he’s convinced that change will come as better solutions are found for end-point security. Currently users go to the Web for email and calendars, and government information isn’t stored on the devices. “We just went to Microsoft’s cloud-based email, so they don’t even have to come into our system,” Armstrong said. “And lost or stolen phones are no longer the city’s problem.”</p>
<p>“BYOD is a big topic for all of us,” said Clark County, Nev., CIO<a href="http://www.govtech.com/pcio/Laura-Fucci-CIO-Clark-County-Nev.html"> Laura Fucci</a>, in a post to a Digital Communities Collaboration site. “I’m a gadget gal with an Android phone, an iPad and various other personal devices … and a BlackBerry for the office. I’d love a single device, or to leverage the diverse and explosive offerings of the mobile market for my enterprise. However, I’m also very aware of my responsibility to ensure protection of the confidential data entrusted to me by citizens.” As a result, Clark County has so far restricted access of non-county-owned devices to virtual private network (VPN) connections and requires that the device meet all county-provided standards including firewall and anti-virus software.</p>
<h3>Succession Planning and the Generational Thing</h3>
<p>While replacing retiring baby boomers was a huge issue for IT leaders a few years ago, the economic doldrums slowed retirements and new hires. But the issue is back, if a meeting of the Digital Communities CIO Task Force in late 2011 is any indication. Succession planning was a top issue for discussion, and that could indicate a need to make local government workplaces more competitive to young hires, as well as accommodate a younger, more connected public.</p>
<p>“Their use of technology is radically different from folks in my generation,” Armstrong said. “That’s how they live their lives, even my kids do that. They would much rather text than make a phone call. And they’re used to being connected all the time. We try to look into the future and account for those things that are going to happen for us, and some of the old monolithic control models are breaking down. We’ve been through this in the old days when PCs came into the mainframe environment, and that’s a very close parallel. I think you are always more successful if you try to embrace new technology rather than keep it out of your environment. Your customers will stay happier, and you’re going to get more work done. And I think there are ways of mitigating the risks with that.”</p>
<p>Ironically the drive to BYOD is also being championed in some cases by top executives — young elected officials who grew up with personal computers and cellphones and who bring their mobile devices to work in the mayor’s office, city council or county commission. As executives, their workday may extend beyond normal hours, they may need to be on call for emergencies or to stay informed. In such circumstances, integrating a personal device just makes sense, especially if the alternative is telling the boss, “No, you can’t use your iPad for work.”</p>
<p>“We’ve been fortunate with iPads,” said Armstrong. “The mayor has his own, our new city manager came in with his own, so this is not unknown territory for a lot of our people. All of our assistant city managers have them, and everybody who has one loves it. … Carrying an iPad, they still have access to email, some business applications and they’re wonderful for note taking.”</p>
<p>Modesto, Calif., is another city deploying iPads, along with Apple and Android smartphones, for tasks like managing legislative agendas.</p>
<p>“In the field, we’ve also outfitted a lot of our officers as well as executive staff who want to do procurement,” said CIO Bryan Sastokas. The challenge now is with public safety, he said. “We can secure devices, and we can also secure the back end. We’re working on securing the communications, so that when a drug enforcement agent goes out to do a bust … they know they are not going to have those communications hijacked.”</p>
<p>Currently only city-owned tablets access critical internal systems, such as agenda management, GIS mapping and procurement, said Sastokas. Smartphones — iPhone, Android and BlackBerry — are both city-owned and employee-owned, with access dependent on what services and applications the employee needs.</p>
<h3><img src="http://media.navigatored.com/images/Vint_Cerf.jpg" alt="Vint Cerf A Look at Personal Mobile Devices in the Office" width="225" height="180" align="left" title="A Look at Personal Mobile Devices in the Office" />Securing Personal ‘Devices du Jour’</h3>
<p>Late last year, Internet pioneer <a href="http://www.govtech.com/policy-management/102478699.html">Vint Cerf</a> told the <em>Financial Times</em> that to reduce or eliminate security problems, he’d suggest the Internet be “done over.” In the same article, a security expert said, “The fight to secure the current Internet is unwinnable.”</p>
<hr />
<p><strong><em>Photo: </em></strong><em>Vint Cerf. Photo by Wikipedia. com</em></p>
<hr />
<p>In the face of unrelenting attacks, patches, upgrades and well publicized releases of confidential data, how can a jurisdiction seriously consider lashing a bunch of privately owned wireless devices — with a variety of operating systems and hosting an unknown number and variety of apps — to a government LAN?</p>
<p>Clark County’s Fucci said she certainly doesn’t have all the answers. “With HIPAA, [Health Insurance Portability and Accountability Act], CJIS [Criminal Justice Information Services] and personal data laws, I have not conquered data protection when our perimeter is expanded to include everyone’s personal device du jour. I am also unclear what this means with discovery requests.”</p>
<p>Oakland County’s Bertolini said that while much county data is public record, he is very worried about confidential data. “The areas that concern us the most are public safety and health and human services because of HIPAA. So what we’ve done in those areas, is work through policy. You don’t want them using their personal email to send that kind of data.</p>
<p>“Everyone has security in their data centers,” Bertolini added, “and you can spend millions on that. So everybody has a decision point: ‘This is how secure I want to be, and this is how much I’m willing to spend.’</p>
<p>“For example,” he said, “when we were working on our website a number of years back, they said, ‘Well you can be up 99.5 percent of the time, or you can be up 99.9 percent of the time.’ And my first question was: ‘How much is it going to cost me to go from 99.5 to 99.9?’ It was some ungodly number. So if I’m worried about eight hours a year, am I going to spend $400,000? Those are the same kind of decision points I think we are going to have with these devices. How much am I going to put in place, how much am I going to pay for it, and then how much more secure does that really make me?”</p>
<p>Policy gaps need plugging as well;  technology can’t do it all. “We assign a laptop to somebody, and they put all their data on the laptop and then they lose it. So what’s my security there?” said Bertolini. “The question is: ‘Why did you allow them to take a laptop out with that data on it to begin with?’”</p>
<p><img src="http://media.navigatored.com/images/Phil_Bertolini_speaking.jpg" alt="Phil Bertolini speaking A Look at Personal Mobile Devices in the Office" width="225" height="180" align="left" title="A Look at Personal Mobile Devices in the Office" />Oakland County’s electronic communications policy is short and to the point, with only seven items covering such specifics as no expectation of privacy, password protection, prohibited uses and so forth. Another short policy covers use of social networks. The policies are being updated to include use of personal devices.</p>
<hr />
<p><strong><em>Photo:</em></strong><em> Phil Bertolini, CIO, Oakland County, Mich.</em></p>
<hr />
<p>Bertolini said the county has a public wireless network for attorneys to use at the courthouse, and that staff already log on to it with personal devices, so use of personal devices has been allowed but is restricted to email and password-secured apps. The next step is a VPN for use by staff mobile devices, he said.</p>
<p>Phoenix Chief Information Security Officer Randell Smith said the city requires that any device connecting to its network use VPN. But the city also requires access to personally owned devices that contain city information, so there have been few takers, he said.</p>
<p><img src="http://media.navigatored.com/images/Charles+Thompson.jpg" alt="Charles+Thompson A Look at Personal Mobile Devices in the Office" width="225" height="180" align="left" title="A Look at Personal Mobile Devices in the Office" />To handle some of these issues, said<a href="http://www.govtech.com/pcio/Green-Initiatives-Gain-Attention-From-Government.html">Phoenix </a>CIO <a href="http://www.govtech.com/policy-management/Houston-Takes-CIO-from-Phoenix.html">Charles Thompson</a>, the city is investigating a mobile device management platform that would help set policy on what could be accessed, what happens in case of loss or theft, etc. “Some folks were uncomfortable, saying, ‘This is my personal device, how can you limit where I can go?’” said Thompson, who at press time had taken a new job as CIO of Houston. “But if you are going to use it for city business, you are going to have to adhere to city policy. So we will end up having a city-owned device policy, and a personal-owned device policy, and a mobile device perspective when we’ve finished our work.”</p>
<hr />
<p><strong><em>Photo: </em></strong><em>Former Phoenix CIO Charles Thompson, now CIO of Houston</em><em>. Photo by David Kidd</em></p>
<hr />
<h3>What About Discovery?</h3>
<p>Another obstacle to BYOD that comes up repeatedly with local government is e-discovery. A city or county, for example, gets a subpoena for records related to some issue. But much of the discussion pertaining to the issue went back and forth via email on personally owned devices. What does the jurisdiction do then? While most jurisdictions reported few instances of discovery, an unprepared city or county receiving such a subpoena can find itself in serious legal trouble.</p>
<p>“The discovery issue is worrying me more than the privacy issue,” said Bertolini. In many cases, he said, email leaves no record unless the user saves it in the “sent” box or the recipient saves a copy. “There was a [Michigan] Supreme Court ruling recently regarding [the Freedom of Information Act], that if you release someone’s email, you have to redact all the personal email out. That’s difficult. If you apply that same theory to keeping the data, then the people who are actually performing the function have some requirements in regard to what they keep for discovery. So if I am working on a project that is going to set a county policy and I have a document that talks about that, then I either have to keep a hard copy or an electronic copy.”</p>
<p>Bertolini said discovery is difficult even without the added concerns of BYOD. “It’s been confusing for us, because they keep ruling in different ways as to how you have to redact data, or include data, or what’s included or is not included. Then there are tax, confidentiality and privacy laws that require certain pieces of information to be redacted. Old Social Security numbers are a perfect example. Federal law says you cannot give out people’s Social Security numbers. There are some things that are concrete but other things that are open to interpretation.”</p>
<p>Despite concerns about discovery, Bertolini thinks that policies requiring staff to turn in their personal devices in the event of a discovery subpoena will be counterproductive as they will discourage people from using personal devices for work. “Then you lose some of the benefits of the tool itself,” he said.</p>
<h3>Help Desk and Support</h3>
<p>As mobile devices proliferate and innovative mobile services emerge, Gartner predicts that employees will become more like consumers, demanding a choice of devices — and enterprises will be forced to develop and support applications on a wider range of platforms than ever before.</p>
<p>Not surprisingly, the addition of new devices and different operating systems was seen by some as a challenge for tech support and help-desk staff. Roy Stone, a system support specialist for Long Beach, Calif., who replied via the Digital Communities Law Enforcement Information Technology Task Force, had this to say: “Even today I find a great many users who struggle with what I consider to be basic computer literacy — moving files, renaming files, finding files, creating a folder structure, adding a printer, making a printer the default, etc. This, to me, will exacerbate the already-heavy demand placed on tech-support personnel. Having more than the basic working knowledge of most desktop applications is almost a full-time job and now to add additional hardware and operating systems will likely overburden tech support personnel beyond the point of being able to deliver quality service.</p>
<p>“I believe BYOD is inevitable,” he added, “but so will be the addition of more tech support personnel.”</p>
<p>Even though BYOD users aren’t supposed to expect support from an agency help desk, it’s inevitable that support demands will increase as employees bring their own technology to work, said Steve Emanuel, former CIO of Montgomery County, Md., who was recently appointed New Jersey CIO.</p>
<p>“Those of us who have been doing this for a while realize you can’t get away from it. It’s no different than providing some level of assistance for work-at-home users who are using their own PCs,” he said. “We feel helping early adopters with application choices and device configuration will be a plus. Again, support will focus on ensuring there’s an understanding of the device-use implications and an added focus on security.”</p>
<p>Others are addressing support concerns through policy.</p>
<p>“We require that whoever buys iPads, gets the extended warranty,” said Armstrong, “because we don’t work on them, we don’t have those skills. I’m not sure you can even get into them. But we’ve had very few requests for training. Probably the most frustrating thing about the iPad is having to go through iTunes to get applications. Once we get to 100 units, we’re probably going to have to work out some sort of enterprise method of application delivery.”</p>
<h3><img src="http://media.navigatored.com/images/tablet_user.jpg" alt="tablet user A Look at Personal Mobile Devices in the Office" width="225" height="180" align="left" title="A Look at Personal Mobile Devices in the Office" />Mobile Device Management</h3>
<p>A number of jurisdictions are considering or currently implementing a mobile device management platform to outsource many of the complexities of managing personally owned devices. These platforms can partition devices to separate personal and work activity, so ownership is less of an issue. Providers include AirWatch, MobileIron, SilverbackMDM and Zenprise.</p>
<hr />
<p><em>Photo by Shutterstock.com</em></p>
<hr />
<p>One frequently mentioned option is Good Technology, a California-based firm that specializes in mobile device management. [Full disclosure: Good Technology is a sponsor of the Center for Digital Government’s annual thought-leadership white paper.]</p>
<p>The company’s technology provides a Web-based console where administrators can enable mobile access and set associated policies, said John Herrema, senior vice president of corporate strategy for Good Technology.</p>
<p>Users are then provided an activation key. They visit the Android marketplace or Apple app store, download the Good Technology client to their mobile device, and enter the make and model of their devices. They enter the activation key, and the company authenticates them and sets up an encrypted path between the device and the enterprise. The solution also segments content, partitioning the user’s personal information and activities from the government side.</p>
<p>“We don’t want the user or other applications to be able to extract that data and put it in the personal applications or services,” Herrema said. “While the user might want to do that, it’s obviously not very good from a security officer or data loss standpoint. So within our application, we build in controls where we can block the flow of documents or attachments to other applications, we can block cut-copy-paste, so you can’t physically move the data. Unfortunately users will sometimes put credit card numbers and other personal data into an account or email message. So by closing off and controlling our solution, we encrypt our own data, using our own encryption keys, and we are able to isolate what’s happening on the business side effectively from the personal side.”</p>
<p>Both Android and Apple devices are susceptible to being “rooted” or “jailbroken” — a process that gives users administrator-level access to these devices, allowing them to alter system applications and settings. Solutions like Good Technology will block rooted or jailbroken devices from accessing enterprise networks and delete government data from such devices.</p>
<p>Although these solutions are categorized as mobile device management, they’re really managing mobile data security, said Herrema.</p>
<p>“For example, I could put a password on the device, but if the data — once it’s on the device — could be extracted by an API [application programming interface] and copied up to a cloud service, it doesn’t matter if I have a password on the device anymore,” he said. “You really need to think about the data and the applications and how they behave, because if the data and the applications aren’t secure, it may not matter whether you’re managing the device. These iOS and Android platforms have a lot of other applications on them, with very open frameworks and APIs for access to data, so you have to be very careful so the applications themselves and the users don’t become a problem — not so much the hacker.”</p>
<p>Currently the smartphone and tablet market is dominated by two platforms: Google’s Android and Apple’s iOS — making it somewhat easier for CIOs to decide where to focus their efforts.</p>
<p>“Right now about 70 percent of the devices we’re activating are based on the iOS platform, so that would be different flavors of the iPhone or iPad. The other 30 percent are Android devices. And we’re not seeing any notable traction for other platforms right now,” said Herrema. “We’ll have to see what happens to the Windows Phone 7 that Microsoft and Nokia are starting to roll out.”</p>
<p>Because mobile device management solutions segment work data and personal data, users can immediately wipe work data from a lost or stolen device — even if they wait longer before deleting personal information. “They can make a personal decision about whether they want to wipe the rest of the data, or wait until they get home, because maybe the device is under the sofa cushion,” Herrema said. “So by having that clean separation, we not only get better security, but actually better user behavior.”</p>
<p>Mobile device management solutions also can eliminate the need to confiscate user devices in order to deal with e-discovery.</p>
<p>“We don’t allow that data to leak off into other applications. So I don’t have to take the user’s device back,” he said. “I know the data couldn’t have left those business applications — and those business applications are always synchronizing their data back to my mail servers, that are sitting on premises. That’s one of the reason health care, for example, is one of our largest segments, because they have both HIPAA and e-discovery challenges.”</p>
<p>Desktop virtualization is another technology that will help build the case for use of personal mobile devices. Bertolini said that with cloud computing and secure passwords, the mobile device consumes the app, and doesn’t store any data on the client. That means there’s no data sitting on a personal iPad if a device is lost or stolen. There are still policy issues to address, said Bertolini, for when a user, for example, opens a Word document and saves it to the device.</p>
<h3><img src="http://media.navigatored.com/images/cellphones.jpg" alt="cellphones A Look at Personal Mobile Devices in the Office" width="225" height="180" align="left" title="A Look at Personal Mobile Devices in the Office" />ROI: Rubber Meets Road</h3>
<p>At home, mobile devices can be fascinating. On the highways, they can be a dangerous distraction. According to city and county officials, integrated into government operations, mobile devices can provide productivity gains, cost savings and better service to the public. But there are some significant hurdles in both policy and technology to make effective use of them while avoiding the liabilities. As usual, the risks and rewards must be weighed. And where the rubber meets the road is return on investment.</p>
<hr />
<p><em>Photo by Flickr.com/Closari</em></p>
<hr />
<p>Corpus Christi tried an interesting strategy. Instead of having employees pay for personal use of government-provided phones, the city simply stopped furnishing cellphones but now provides reimbursement for business use of personal phones. “Our savings are about a quarter million dollars a year,” said Armstrong. “There was some resistance at first, but people realized they had a lot more choice in what device they could use — Apple sold a lot of iPhones that month.”</p>
<p>“I don’t submit a request for reimbursement for my 3G plan,” said Oakland County’s Bertolini, “because I use it for personal use and I do my email, it just makes me more productive. The other issue is, I’m much more mobile with this device. I have an iPhone as well, so when I’m somewhere, I can pop open my iPad, get into my email and answer the questions that need to be answered. I can do that any time of day, anyplace I am. And I’m using my personal 3G data plan to do that.”</p>
<p>Surprisingly, perhaps, using mobile devices during work hours to do personal business, play games, check Facebook, etc., did not come up as an issue. To the contrary, most people interviewed for this special report discussed their own increases in productivity, their ability to work at home, their connectivity to email, etc., as major advantages to BYOD. As Bertolini said, most jurisdictions already have a policy in place that deals with proper use of work time, which covers those bases.</p>
<p>And some research by iPass backs up the general sentiment. Mobile-enabled employees work an average of 240 more hours per year, according to the research, and waste about 28 minutes a day on “technology distractions” — roughly about 121 hours annually, a savings of some 120 hours. “In net,” said the report, “the average productivity gains that mobile workers reported far outweighed technology distractions.”</p>
<p><img src="http://media.navigatored.com/images/Steve_Reneker.jpg" alt="Steve Reneker A Look at Personal Mobile Devices in the Office" width="225" height="180" align="left" title="A Look at Personal Mobile Devices in the Office" />“The challenges are on exempt versus nonexempt employees,” said Riverside CIO <a href="http://www.govtech.com/top-25/Steve-Reneker.html">Steve Reneker</a>. “You can easily do that for your exempt employees, but when you get into the nonexempts, or those who are part of bargaining units that may require overtime, that might become a sticking point. I think that depends on each organization and bargaining unit whether they are going to be able to allow it so that employees can freely take advantage of those platforms without demanding overtime for use.”</p>
<hr />
<p><strong><em>Photo: </em></strong><em>Steve Reneker, CIO, Riverside County, Calif.</em></p>
<hr />
<p>Reneker partly credits the use of mobile devices — by the public as well as city crews — with improving response to public concerns. “The biggest app we have is our 311 app,” he said. “Basically it’s a camera. The first screen that comes up is a camera, so you can take a picture of a pothole, dead animal, graffiti — any blight that might be in an area — and we’ve developed back-end integration so that it gets entered directly into our Oracle Siebel CRM platform. If it’s graffiti, we already have a back-end process where it forwards right out to a graffiti abatement crew. If it’s something — classified as ‘other,’ for example — that we don’t have back-end integration for, a 311 operator looks at it and forwards it to a department for resolution. It’s that level of responsiveness and requirements that we’re going to see more and more need for.</p>
<p>“From the standpoint of the employee, they gain benefits from the same applications that we roll out to the public,” Reneker said. “Even when they are on work, they can report issues that they might not otherwise do by leveraging the same devices. But being able to leverage some of the mapping components, you no longer need navigation in your vehicle, you now can leverage those devices to do those kinds of things. We’re also able to deliver more sophisticated applications internally — integration into the help desk, to manage and create help-desk tickets, so that it’s seamless to Outlook and Exchange in the back end. Those are really the primary uses we’re seeing today. But I also see that it’s going to offer more advanced capabilities for being able to link into video security for public safety purposes, once the security aspects are clearly defined and addressed.”</p>
<p>“These devices are low cost, for the most part, and very functional,” said Bertolini. “So if you have field workers that [go] out to see a company that’s thinking of locating a business in your area, and you’re able to take that iPad and show an aerial photograph and then be able to zoom in and look at lot dimensions, vacancy and all those different issues, that’s a pretty powerful tool. So having that data at your fingertips, and the tablet just makes it much more user-friendly.”</p>
<p>This article was originally posted at http://www.digitalcommunities.com/magazine/A-Look-at-Personal-Mobile-Devices-in-the-Office.html</p>
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		<title>Technology: How to buy a budget tablet</title>
		<link>http://www.247funworld.com/technology-buy-budget-tablet/</link>
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		<pubDate>Wed, 07 Mar 2012 11:16:46 +0000</pubDate>
		<dc:creator>Fun</dc:creator>
				<category><![CDATA[eLearning]]></category>
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		<category><![CDATA[best tablets]]></category>

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		<description><![CDATA[A year is a long time in technology. At around this time last year, a tablet was considered an extravagance, with prices hovering in the ...]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft" title="budget tablet" src="http://economictimes.indiatimes.com/photo.cms?photoid=12138545" alt=" Technology: How to buy a budget tablet" width="265" height="340" />A year is a long time in technology. At around this time last year, a tablet was considered an extravagance, with prices hovering in the vicinity of Rs 25,000.</p>
<p>Today, things are markedly different. You can walk into a store and pick a good quality tablet for less than half this amount.</p>
<p>But, how do you zero in on a &#8216;quality&#8217; tablet? The sub-Rs 15,000 tablet market contains some very good devices but is also populated with rather ordinary ones.</p>
<p>So, here are a few points to keep in mind before you take the plunge.</p>
<h1><img class="alignright" title="Operating " src="http://economictimes.indiatimes.com/photo.cms?photoid=12138540" alt=" Technology: How to buy a budget tablet" width="265" height="340" />Operating system</h1>
<p>Barring the BlackBerry Playbook, whose 16 GB version is skimming below the Rs 15,000 mark and which runs on the BlackBerry Tablet OS, the only tablets that you are likely to get for less than this price are the ones running on Android, Google&#8217;s operating system for smartphones and tablets and the most popular mobile operating system in the world currently.</p>
<p>However, we would advise you to make sure that you acquire a recent version of the operating system-Android 2.3 (or Gingerbread, as it is called) at the very least. It will result in smoother performance and will also be easier to upgrade if the need arises.</p>
<p><strong>We recommend:</strong> Android 2.3 or higher<br />
<strong>Bare minimum:</strong> Android 2.2</p>
<h1><img class="alignleft" title="Display" src="http://economictimes.indiatimes.com/photo.cms?photoid=12138534" alt=" Technology: How to buy a budget tablet" width="265" height="350" />Display</h1>
<p>In terms of size, you will find yourself being restricted to 7-inch displays. But more than the size, it&#8217;s the type of touchscreen that will determine how enjoyable your experience will be. There are two types of touchscreens-resistive (which responds better to styluses) and capacitive (which works better with fingers).</p>
<p>You should opt for a capacitive display as these are generally more expensive but are easier to use, and Android works better on them. One of the reasons for the failure of the much-hyped Aakash was the fact that it came with a poor quality resistive display. In terms of resolution, anything below 800&#215;480 pixels is not to be considered.</p>
<p><strong>We recommend:</strong> 7-inch capacitive display, 1024 x 600 pixels<br />
<strong>Bare minimum:</strong> 7-inch capacitive display, 800 x 480 pixels</p>
<h1><img class="alignright" title="Connectivity" src="http://economictimes.indiatimes.com/photo.cms?photoid=12138528" alt=" Technology: How to buy a budget tablet" width="265" height="340" />Connectivity</h1>
<div>
<p>Most people buy tablets to be able to browse the Web while on the move. Ideally, you should pick a tablet that supports 3G connectivity, though having a Wi-Fi-only tablet will work just as well if you are unlikely to venture far from a Wi-Fi hotspot.</p>
<p>In most cases, a tablet with 3G connectivity will let you make phone calls as well, a handy bonus for those who do not like carrying multiple devices. Ease of connectivity with other devices should be kept in mind too. The best option would be to get a tablet that has support for USB devices, though it is rare in this price segment. Bluetooth connectivity, however, is a must.</p>
<p><strong>We recommend:</strong> 3G, Wi-Fi, Bluetooth, USB, phone call support<br />
<strong>Bare minimum:</strong> Wi-Fi, Bluetooth</p>
<h1><strong><img class="alignleft" title="Processor" src="http://economictimes.indiatimes.com/photo.cms?photoid=12138522" alt=" Technology: How to buy a budget tablet" width="300" height="200" /></strong>Processor</h1>
<p>When it comes to processor speed, the faster the better. Most budget tablets come with single core processors with speeds in the range of 600 MHz-1 GHz. We would advise you to go with the fastest possible processor, though we have seen 800 MHz processors do a decent job on tablets running Android 2.3.</p>
<p><strong>We recommend:</strong> 1 GHz processor<br />
<strong>Bare minimum:</strong> 800 MHz processor</p>
<h1><img class="alignright" title="Memory and storage" src="http://economictimes.indiatimes.com/photo.cms?photoid=12138520" alt=" Technology: How to buy a budget tablet" width="265" height="350" />Memory and storage</h1>
<p>While Android can function reasonably well on tablets with 256 MB RAM, it works significantly better on devices that have 512 MB, especially if you want to run Android 2.3.</p>
<p>Anything less and you will witness an occasional lag in performance and may be applications crashing. Most budget tablets come with 512 MB storage space, of which usually around 300 MB is available for usage. This is expandable using a memory card, which is often bundled with the tablet.</p>
<p>In the case of storage, the higher the better, so negotiate for a higher capacity memory card while buying the tablet.</p>
<p><strong>We recommend:</strong> 512 MB RAM, expandable storage<br />
<strong>Bare minimum:</strong> 256 MB RAM, expandable storage</p>
<h1><img class="alignleft" title="Multimedia" src="http://economictimes.indiatimes.com/photo.cms?photoid=12138519" alt=" Technology: How to buy a budget tablet" width="300" height="200" />Multimedia</h1>
<p>The tablets in this division are unlikely to be multimedia powerhouses but will, in most cases, play videos and music decently well. In a perfect scenario, we would recommend a device with dual cameras with the capacity to play HD video, but barring this, we would insist that you go for a device that has at least a front-facing camera as tablets are handy for making video calls. Most tablet displays are good to play DVD quality videos.</p>
<p><strong>We recommend:</strong> Dual cameras, capacity to play HD video<br />
<strong>Bare minimum:</strong> Front-facing camera</p>
<h1><img class="alignright" title="Pre-installed apps" src="http://economictimes.indiatimes.com/photo.cms?photoid=12138515" alt=" Technology: How to buy a budget tablet" width="265" height="340" />Pre-installed apps</h1>
<p>No matter which tablet you purchase, it is likely to come with some pre-installed applications. These could vary from browser variants and special application stores to full-fledged office suites.</p>
<p>While having a lot of software pre-installed on the tablet might appeal to many who are on a tight budget, the downside is that it eats up storage and can slow down the performance of your tablet. So, it makes sense to opt for a tablet that comes with applications that you need and are likely to use rather than just plain bloatware.</p>
<p><strong>We recommend:</strong> Browser with Flash support, office suite with the ability to read and edit MS Office files<br />
<strong>Bare minimum:</strong> Office suite with the ability to read MS Office files, media player, Android market</p>
<h1><img class="alignleft" title="Battery life" src="http://economictimes.indiatimes.com/photo.cms?photoid=12138513" alt=" Technology: How to buy a budget tablet" width="265" height="340" />Battery life</h1>
<p>This is an important part of a portable device. However, measuring battery life is not easy. A larger battery may be capable of lasting longer but a lot depends on the quality and resolution of the display, the processor, RAM and so on.</p>
<p>We would suggest that you consider how long the battery can last with Wi-Fi running on a single charge. The longer it runs, the better it will be. In this price segment, anything in excess of six hours will be a huge bonus if you are a power user.</p>
<p><strong>We recommend:</strong> Eight hours on Wi-Fi<br />
<strong>Bare minimum:</strong> Six hours on Wi-Fi</p>
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		<title>Job interview: What interviewers look for in an interviewee</title>
		<link>http://www.247funworld.com/job-interview-interviewers-interviewee/</link>
		<comments>http://www.247funworld.com/job-interview-interviewers-interviewee/#comments</comments>
		<pubDate>Thu, 23 Feb 2012 12:03:44 +0000</pubDate>
		<dc:creator>Fun</dc:creator>
				<category><![CDATA[Employers]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[behaviour]]></category>
		<category><![CDATA[interviewee]]></category>
		<category><![CDATA[interviewers]]></category>
		<category><![CDATA[Job interview]]></category>

		<guid isPermaLink="false">http://www.247funworld.com/?p=1056</guid>
		<description><![CDATA[In an interview, you definitely do not want your first impression to be your last. And since there are no second chances to making a ...]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft" title="Job interview" src="http://economictimes.indiatimes.com/photo.cms?photoid=11996705" alt=" Job interview: What interviewers look for in an interviewee" width="320" height="240" />In an interview, you definitely do not want your first impression to be your last. And since there are no second chances to making a good first impression, it is vital that you do it right before an assumed perception about you is formed.</p>
<p>Every detail, from your handshake to your posture, reveals the little nuances of your personality, and since interviewers need to evaluate who you are after spending only a fraction of a day with you, they rely on their observation of these details.</p>
<p>&#8220;During an interview, the interviewee&#8217;s body language, gestures, posture, facial nods, eye contact, appearance and expressions play a vital role in the selection process. The ability to understand and use non-verbal communication is a powerful tool that can help a job seeker to connect well with the interviewer, express what they really mean and build a better understanding during the interview process,&#8221; says Ram Chandran, general manager &#8211; HR, Handiman Services Ltd.</p>
<h1><img class="alignright" title="miscommunication" src="http://economictimes.indiatimes.com/photo.cms?photoid=11996701" alt=" Job interview: What interviewers look for in an interviewee" width="320" height="240" />Silent miscommunication</h1>
<p>&#8220;You may flaunt the perfect resume, but if you walk in to an interview without any energy or confidence, no one will grant you a second thought,&#8221; says Ravikumar Dondapati, director, global staffing and resourcing, Geometric Limited.</p>
<p>A limp handshake, a slouched posture, wavering eyes, scruffy attire and a drawling voice are easy give-aways. The knowledge you have is useless if not delivered well. It is essential to infuse enthusiasm into your disposition.</p>
<p>&#8220;We are not looking for all the right answers, but for people who will put in effort to answer all the questions. There might be times when you don&#8217;t know the exact answer, but if you apply your knowledge and try deducing an answer, it gives us an insight into what you do know and your ability to explore and seek solutions,&#8221; believes Dondapati.</p>
<h1><img class="alignleft" title="observation" src="http://economictimes.indiatimes.com/photo.cms?photoid=11996698" alt=" Job interview: What interviewers look for in an interviewee" width="320" height="240" />Have a keen sense of observation</h1>
<p>One must also have a keen sense of observation. Your ability to understand the company and its culture reveals perceptiveness.</p>
<p>&#8220;It doesn&#8217;t make sense to turn up in a full suit if your interviewer is casually dressed, or vice versa. One must appear presentable, but apart from that, it is important to pick up on the culture of the organisation and present yourself accordingly. If you observe your interviewer dressed in a pair of jeans and a T-shirt, you can safely discard your tie and coat,&#8221; advises Ruth Singh, head HR, Emkay Global Financial Services.</p>
<h1><img class="alignright" title="words" src="http://economictimes.indiatimes.com/photo.cms?photoid=11996695" alt=" Job interview: What interviewers look for in an interviewee" width="320" height="240" />Beyond words</h1>
<p>One might wonder why these aspects matter to begin with.</p>
<p>&#8220;Well, companies are always looking to grow vertically and horizontally. To have employees who can take on different roles and handle dynamic situations is a boon. When a company transitions from small cap to mid cap to global, they need managers at every level. Hence, a person&#8217;s confidence and an ability to lead matters a lot. One can gauge these traits in such a short period of time only by observing the person&#8217;s behaviour,&#8221; says Dondapati.</p>
<h1><img class="alignleft" title="behaviour" src="http://economictimes.indiatimes.com/photo.cms?photoid=11996685" alt=" Job interview: What interviewers look for in an interviewee" width="320" height="240" />Be on your best behaviour</h1>
<p>Hence, it&#8217;s extremely important to be on your best behaviour and reveal your true personality through your body language as well as words.</p>
<p>&#8220;In an interview, very often the interviewer has made up his/her mind in those first crucial seconds. He/she has evaluated whether the candidate is worth pursuing. The first impression in most cases will not land you the job but will definitely decide whether the interviewer wants to spend more time in getting to know you,&#8221; reveals Singh. So, go prepared to be scrutinised and be ready to put your best foot forward.</p>
<p>&nbsp;
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		<title>How to reduce commuter stress while going to work</title>
		<link>http://www.247funworld.com/reduce-commuter-stress-work/</link>
		<comments>http://www.247funworld.com/reduce-commuter-stress-work/#comments</comments>
		<pubDate>Tue, 21 Feb 2012 13:18:47 +0000</pubDate>
		<dc:creator>Fun</dc:creator>
				<category><![CDATA[Employers]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[commuter stress]]></category>
		<category><![CDATA[going to work]]></category>
		<category><![CDATA[Women]]></category>

		<guid isPermaLink="false">http://www.247funworld.com/?p=1054</guid>
		<description><![CDATA[Bangalore and New Delhi are ranked sixth and seventh, respectively, in the IBM Commuter Pain Index of 2011. IBM ranked the 20 cities based on ...]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft" title="commuter stress " src="http://economictimes.indiatimes.com/photo.cms?photoid=11945097" alt=" How to reduce commuter stress while going to work" width="300" height="225" />Bangalore and New Delhi are ranked sixth and seventh, respectively, in the IBM Commuter Pain Index of 2011. IBM ranked the 20 cities based on a survey on variety of criteria &#8211; from commuting time to time stuck in traffic, among others.</p>
<p>While Mexico City is the most painful commute in the Index that ranks the emotional and economic toll of commuting, Indian cities didn&#8217;t fare well either.</p>
<h1></h1>
<h1></h1>
<h1><img class="alignright" title="Drivers " src="http://economictimes.indiatimes.com/photo.cms?photoid=11945096" alt=" How to reduce commuter stress while going to work" width="320" height="320" />Drivers around the world are unsettled and anxious</h1>
<p>The respondents report that traffic negatively impacts their stress levels, physical health and productivity. In fact, 70% in New Delhi report traffic as a key inhibitor to work or school performance. And 63% decided not to make a driving trip in the last month due to anticipated traffic.</p>
<p>In it&#8217;s official release Naveen Lamba, IBM&#8217;s global intelligent transportation expert, said: &#8220;Commuting doesn&#8217;t occur in a vacuum. A person&#8217;s emotional response to the daily commute is coloured by many factors &#8211; pertaining both to traffic congestion as well as to other, unrelated, issues. This year&#8217;s Global Commuter Pain survey indicates that drivers in cities around the world are much more unsettled and anxious compared with 2010.&#8221;</p>
<h1><img class="alignleft" title="commuter " src="http://economictimes.indiatimes.com/photo.cms?photoid=11945092" alt=" How to reduce commuter stress while going to work" width="320" height="320" />How to reduce commuter stress</h1>
<p>You might think the daily office commute might not cause any noticeable problems to your body, life or lifestyle.</p>
<p>But then again there have been numerous studies &#8211; national and international &#8211; that claim that a commute can lead to not only stress but also physical ailments.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
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<h1><img class="alignright" title="Driving " src="http://economictimes.indiatimes.com/photo.cms?photoid=11945087" alt=" How to reduce commuter stress while going to work" width="320" height="320" />Driving &#8216;em crazy</h1>
<p>According to a September 2011 city survey by a Pune spinal injuries hospital, 93% of the surveyed commuters complained about neck or backaches, 31% were diagnosed with combined neck and back problems moderate to severe in nature. Among those surveyed were banking, software, call centre, sales/marketing professionals as well as homemakers, pensioners and students.</p>
<p>According to a study conducted at the University of California, Irvine, researchers found that commuting has direct physiological effects of raising blood pressure and releasing stress hormones into the body. Not only that, long commutes (more than 27 km one way) may also increase the likelihood of having a heart attack due to exposure to high levels of air pollutants.</p>
<h1></h1>
<p><img class="alignleft" title="commute " src="http://economictimes.indiatimes.com/photo.cms?photoid=11945080" alt=" How to reduce commuter stress while going to work" width="320" height="320" /></p>
<h1>Extended commute saps the body, leaves little time for rejuvenation</h1>
<p>&#8220;Continuously sitting in a state of stress leads to increased contraction of muscles and stresses the back and the neck. And if you use public transport, your body should be prepared for long hours of standing by exercise,&#8221; says Dr Harshwardhan Hegde, director, orthopaedic and joint replacement at Fortis group of hospitals.</p>
<p>Dr Bhavna Barmi, a senior clinical psychologist and corporate trainer says an extended commute saps the body and leaves little time for rejuvenation. &#8220;Although, you aren&#8217;t working, they are additional working hours. So you find yourself dealing with psychosomatic pains, chronic fatigue, heaviness in the head and a general lack of energy,&#8221; she says.</p>
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<h1><img class="alignright" title="women " src="http://economictimes.indiatimes.com/photo.cms?photoid=11945075" alt=" How to reduce commuter stress while going to work" width="320" height="320" />Commuting affects women more than men</h1>
<p>Mentally, commuting affects women more than men, as a University of Sheffield, UK, research shows. The stress adds to the dual pressures of managing the household and office. Read a quick guide on de-stressing on the way to work.</p>
<p>For starters, check for city-specific smartphone apps that can help you in negotiating traffic.
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